Welcome to the MataSec website. These Terms of Service govern your access to and use of this website, as well as any enquiries, quotations, communications, or service requests submitted through the website.

By using this website or contacting MataSec through this website, you agree to these Terms of Service. If you do not agree with these terms, please do not use this website.

1. About MataSec

MataSec is a private security provider offering security services including armed reaction, guarding, 24-hour control room monitoring, technology solutions, and event security. MataSec’s listed contact details are 23 Walter Sisulu Road, Park West, Bloemfontein, 9301, sales@matagroup.co.za, 051 492 9766, and PSIRA Number 4839493.

2. Use of This Website

You may use this website to learn about MataSec, view available services, submit enquiries, request contact, and access general information.

You agree not to use this website in any way that:

• Is unlawful, harmful, fraudulent, abusive, or misleading
• Interferes with the website’s normal operation
• Attempts to gain unauthorised access to systems, data, or website areas
• Uploads or transmits harmful code, malware, spam, or malicious content
• Misrepresents your identity, authority, or contact details
• Infringes any rights of MataSec or any third party

MataSec may restrict or block access to the website if misuse is suspected.

3. Website Information

The information on this website is provided for general informational and marketing purposes. While MataSec aims to keep the information accurate and up to date, we do not guarantee that all website content will always be complete, current, or free from errors.

Website information should not be treated as a final service agreement, quotation, emergency instruction, or legally binding commitment unless confirmed in writing by MataSec.

4. Service Enquiries and Quotations

Submitting a form, sending an email, calling MataSec, or requesting a quotation does not automatically create a service agreement.

Any services, pricing, response arrangements, installation work, monitoring, guarding, event security, or related security support must be confirmed through an accepted quotation, written agreement, or other formal arrangement between MataSec and the client.

MataSec may request further information before preparing a quotation or recommending a suitable service.

5. Security Services

MataSec may provide services including, but not limited to:

• Armed reaction
• Guarding services
• 24-hour control room monitoring
• CCTV and security technology solutions
• Alarm and intruder detection systems
• Panic systems
• Outdoor beams
• Electric fence monitoring
• Event security
• Escort and site security services

The exact scope, pricing, response terms, equipment requirements, installation details, service area, and operational responsibilities will be set out in a written quotation, service agreement, or client-specific arrangement.

6. Emergency Response and Service Limitations

MataSec aims to provide professional, efficient, and reliable security support. However, security services may be affected by factors outside MataSec’s reasonable control, including road conditions, distance, access restrictions, network failures, signal interruptions, client-side equipment failures, power outages, weather, public disorder, incorrect client information, or other emergency conditions.

MataSec does not guarantee that all incidents, losses, crimes, emergencies, damages, or unauthorised activity can be prevented. Security services are intended to reduce risk, support response, and improve protection, but no security system or service can provide absolute protection.

7. Client Responsibilities

Clients and website users are responsible for providing accurate and complete information when requesting services or submitting enquiries.

Where services are provided, clients may also be responsible for:

• Providing correct site details and access information
• Keeping contact details updated
• Ensuring alarm, access, electrical, and communication systems are maintained where relevant
• Following agreed security procedures
• Reporting incidents, faults, or changes in risk promptly
• Paying fees, deposits, or charges as agreed in writing
• Complying with any service agreement or operational instructions

Failure to provide accurate information or follow agreed procedures may affect service delivery.

8. Payments, Fees and Cancellations

Pricing, payment terms, deposits, service fees, installation fees, call-out fees, cancellation terms, and recurring charges will be confirmed in the relevant quotation, invoice, service agreement, or written communication from MataSec.

Unless otherwise agreed in writing, MataSec may withhold, suspend, or cancel services where payments are overdue or where the client breaches agreed service terms.

9. VR Med and Medical Support Enquiries

MataSec and VR Med are separate service areas. VR Med provides emergency medical services such as ambulance response, event medical standby, patient transport, injury-on-duty support, and on-site medical assistance.

If your enquiry relates to medical services, MataSec may direct you to VR Med or the appropriate medical support contact. Any VR Med services will be subject to their own arrangements, operational requirements, and service terms.

10. Third-Party Services and Links

This website may include links to third-party websites, platforms, maps, plugins, embedded content, or service providers. These third-party services are not controlled by MataSec.

MataSec is not responsible for the content, security, privacy practices, availability, or accuracy of third-party websites or services. Accessing third-party links is done at your own risk.

11. Intellectual Property

All website content, including text, images, graphics, layout, branding, logos, icons, documents, and design elements, belongs to MataSec or is used with permission, unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, or use any website content for commercial purposes without written permission from MataSec.

12. Privacy and Personal Information

When you submit enquiries or communicate with MataSec, we may process personal information such as your name, contact details, address, company details, and service requirements.

MataSec will handle personal information in line with its Privacy Policy and applicable South African data protection requirements. POPIA sets minimum requirements for the processing of personal information by public and private bodies in South Africa.

13. Limitation of Liability

To the extent permitted by law, MataSec will not be liable for any indirect, incidental, special, or consequential loss arising from your use of this website, reliance on website information, website downtime, third-party links, technical errors, or unauthorised access beyond MataSec’s reasonable control.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded under South African law.

14. No Guarantee of Uninterrupted Website Access

MataSec does not guarantee that this website will always be available, uninterrupted, secure, or error-free. The website may be unavailable from time to time due to maintenance, technical issues, hosting problems, cyber incidents, or circumstances outside MataSec’s control.

15. Changes to Services or Website Content

MataSec may update, change, suspend, remove, or replace website content, service descriptions, contact details, pricing references, images, or features at any time without prior notice.

16. Changes to These Terms

MataSec may update these Terms of Service from time to time. Any updated version will be posted on this website with a revised effective date. Continued use of the website after updates means you accept the updated terms.

17. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa. Any disputes relating to these Terms, the website, or website use will be handled under South African law and, where applicable, by the appropriate South African courts or dispute resolution bodies.

18. Contact Details

For questions about these Terms of Service, website use, or MataSec services, please contact:

MataSec
23 Walter Sisulu Road, Park West, Bloemfontein, 9301
Email: sales@matagroup.co.za
Phone: 051 492 9766
Website: matagroup.co.za
PSIRA Number: 4839493