MataSec respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit our website, contact us, request a quotation, or make use of our services.

MataSec provides professional security services including armed reaction, guarding, control room monitoring, security technology, and event security. Our listed contact details are 23 Walter Sisulu Road, Park West, Bloemfontein, 9301, sales@matagroup.co.za, and 051 492 9766.

1. Personal Information We Collect

We may collect personal information that you provide directly to us, including:

• Your name and surname
• Company or organisation name
• Email address
• Phone number
• Physical address or service location
• Details about your security needs
• Information submitted through website forms, emails, calls, or quote requests
• Any other information you choose to provide to us

We may also collect limited technical information when you use our website, such as your IP address, browser type, device information, pages visited, and website usage data.

2. How We Use Your Information

MataSec may use your personal information to:

• Respond to enquiries and service requests
• Provide quotations or consultations
• Arrange security assessments or site visits
• Deliver security-related services
• Communicate with you about your request or account
• Improve our website, services, and customer experience
• Maintain internal business records
• Comply with legal, regulatory, or security obligations
• Send service-related updates or marketing communications where permitted

We only collect and use personal information for lawful and legitimate business purposes.

3. VR Med Enquiries

MataSec and VR Med are separate service areas. If you submit an enquiry related to emergency medical services, ambulance response, event medical standby, patient transport, or medical support, we may direct your enquiry to the appropriate VR Med contact or team so they can respond to you.

This does not mean VR Med services are part of MataSec’s security services. It simply allows your enquiry to reach the correct division.

4. Legal Basis for Processing

We process personal information where:

• You have given us consent
• Processing is necessary to respond to your enquiry or provide a service
• Processing is necessary for a contract or pre-contractual step
• Processing is required by law
• Processing supports legitimate business, safety, operational, or security interests

5. Sharing of Personal Information

We do not sell your personal information.

We may share personal information with:

• MataSec team members who need it to respond to your enquiry or deliver services
• Service providers who assist with website hosting, email, IT systems, administration, or communication
• Professional advisers where necessary
• Law enforcement, emergency responders, or regulatory authorities where required by law or safety circumstances
• VR Med, only where your enquiry relates to medical services or support

Any third parties who process personal information on our behalf are expected to protect that information and use it only for the purpose for which it was provided.

6. Security of Personal Information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

These steps may include access controls, secure communication systems, internal procedures, and limiting access to information only to those who need it for business or service purposes.

However, no website or electronic communication system is completely secure, and we cannot guarantee absolute security of information transmitted online.

7. Retention of Personal Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

• Responding to enquiries
• Providing services
• Maintaining business records
• Meeting legal, accounting, tax, security, or regulatory requirements
• Resolving disputes or enforcing agreements

When personal information is no longer required, we will take reasonable steps to delete, destroy, or de-identify it.

8. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve website performance, understand visitor behaviour, and enhance user experience.

Cookies are small files stored on your device when you visit a website. You can choose to disable cookies through your browser settings, although some parts of the website may not function properly if cookies are disabled.

Where we use analytics, tracking, or advertising tools, these may collect technical information such as device type, browser type, pages visited, and general website interaction data.

9. Direct Marketing

We may contact you with information about MataSec services where you have requested information, submitted an enquiry, or consented to receive communication.

You may opt out of marketing communication at any time by contacting us or using the unsubscribe option where available.

10. Your Rights

Under POPIA, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or outdated personal information
• Request deletion of personal information where legally permitted
• Object to certain processing of your personal information
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Regulator

POPIA includes rights for people regarding personal information, unsolicited electronic communications, automated decision-making, and cross-border flow of information.

11. Cross-Border Transfers

If any of our service providers, systems, or technology platforms process information outside South Africa, we will take reasonable steps to ensure that appropriate safeguards are in place and that personal information remains protected.

12. Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices, security, or content of third-party websites. We recommend that you read the privacy policies of any external websites you visit.

13. Updates to This Privacy Policy

MataSec may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

14. Contact Us

For questions about this Privacy Policy or how your personal information is handled, you can contact MataSec using the details below:

MataSec
23 Walter Sisulu Road, Park West, Bloemfontein, 9301
Email: sales@matagroup.co.za
Phone: 051 492 9766
Website: matagroup.co.za
PSIRA Number: 4839493